FAQ - Eurovista Store

Welcome to the Eurovista Store FAQ page! Below, you'll find answers to our most frequently asked questions. If you need further assistance, feel free to contact us at contactsupport@eurova.store.

About Us

1. What is Eurovista Store?

Eurovista Store is your one-stop shop for quality products at affordable prices. We are committed to providing exceptional customer service and a seamless shopping experience.

Contact and Support

2. How can I contact customer support?

You can reach our support team via email at contactsupport@eurova.store. We aim to respond to all inquiries within 24-48 hours.

Payment and Shipping

3. What payment methods do you accept?

We offer a convenient Cash on Delivery (COD) option for all countries in Europe. You only pay after receiving the product.

4. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times and costs vary based on your location and the items ordered. Please check our shipping policy for more details.

5. How long does shipping take?

Shipping times vary depending on your location and the product. Generally, orders are delivered within 7-21 business days. A more accurate estimate will be provided at checkout.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier's website.

Returns and Refunds

7. What is your return policy?

We offer a 30-day return policy for most items. Products must be unused and in their original packaging. Please visit our Returns & Refunds page for more details.

8. How do I initiate a return or exchange?

To start a return or exchange, email us at contactsupport@eurova.store with your order number and the reason for the return. Our team will guide you through the process.

9. What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately at contactsupport@eurova.store with your order details and photos of the issue. We will resolve the matter promptly.

Order Management

10. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Contact us at contactsupport@eurova.store as soon as possible if you need to make changes.

Offers and Security

11. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.

12. Is my personal information secure?

Absolutely. We take your privacy seriously and use industry-standard encryption to protect your data. Please review our Privacy Policy for more information.

Still have questions? Don’t hesitate to contact us at contactsupport@eurova.store. We’re here to help!